F.A.Q.

Please refer to these FAQs to answer our most common questions. If you do not see what you are looking for, you can use the 'Live Chat' function or contact us page to email us with your question.

WHAT GLOCK MODELS DO YOU MAKE BACK PLATES FOR?

We make Glock slide back plates for every model and generation of Glock ever created. Below is an explanation of what to select on the product page...

*Standard Model fits ALL Glock models of all generations EXCEPT the Glock 42, G43, G43X, and G48. 

*Glock 42 version only fits the Glock 42
CAN YOU ENGRAVE CUSTOM LOGOS?

Yes! Please fill out this FORM and we'll get back to you with an accurate quote!
DO YOU MAKE BACK PLATES FOR ANYTHING OTHER THAN GLOCK?

Coming soon! Sign up for our email list to be notified! 
WILL THE GLOCK SLIDE BACK PLATES FIT GEN 5 GLOCKS AND THE 19X?

Yes, we have designed our back plates to fit every generation and model of Glock. 
HOW LONG DOES IT TAKE FOR MY ORDER TO BE DELIVERED?

We are a custom shop, meaning that we do not carry any inventory of engraved products. We only begin the machining process after we receive an order, then assembly, then packaging with stringent quality checks after every step. Currently we are at about a 2 week lead time. We are continuously improving and speeding up our process, but we will never sacrifice quality for speed. Delivery times depend on your location and the U.S. Postal Service. Most of our packages, once "Marked for delivery" reach their destination in 2-3 days. 
HOW DO I TRACK MY ORDER?

Option 1: Log into your account to view past orders and shipping updates.

Log Into Account

Option 2: When your order is shipped, you will receive a confirmation email with a USPS tracking number. You can track your order on www.usps.com. If you did not receive a tracking number, try checking the spam folder of the email account you provided at checkout. 
I HAVE NOT RECEIVED AN ORDER CONFIRMATION EMAIL?

An order confirmation email is sent automatically upon order placement. Try checking the spam folder of the email account you provided at checkout. The last possibility is that your email address was incorrectly entered. If you think that may be the case, please contact us, and we will update your contact information. In any case, rest assured, your order is being processed.
I RECEIVED THE WRONG ORDER, WHAT CAN I DO?

If your order was filled incorrectly, we sincerely apologize for the inconvenience. Please contact us with your order number, and we will fix the mishap. It doesn't happen often, but when it does we drop everything to make it right. 
I AM NOT SATISFIED WITH MY PRODUCT, WHAT CAN I DO?

If you are not happy with our work, let us know. We have a 100% no-questions-asked refund policy. We will likely ask for a picture of the quality issue so that we can diagnose what went wrong and make sure it never happens again, but we will go out of our way to make your experience with us as easy and satisfying as possible.